What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What is the Returns & Exchanges policy?
- We gladly accept exchanges of products for a different size or different style of equal or higher value in which case the customer must pay the difference. We do not offer refunds but we do offer a store credit to be used in your next purchase.
- All tags must be attached, the packaging must be intact, and the product must be unused, unworn and unaltered.
- You have up to 30 days after delivery to inform us about your exchange.
- If the product you received has a manufacturing defect that cannot be repaired, we will replace it with a new one, except for the cases described below:
- Torn or damaged products caused by cutting or removing labels will not be accepted for return or exchange because it is considered an improper use and care.
- The colors of the products, the pins and plates can fade with use. Color fading due to use is not guaranteed.
- Once we receive the returned product, we may refuse an exchange or return if your merchandise is found to be used, dirty, stained, or damaged.
Final Sale Items:
"Final Sale" items cannot be returned or exchanged. "Final Sale" items are any items designated by a final sale tag, or any items purchased during special sales events.
To file for return or exchange follow these steps:
- Send us an email to: firstname.lastname@example.org within (30) days from product delivery including the following information:
- Full name
- Order number.
What size should I buy?
We are aware that Every Woman is unique and our main goal is to create a swimsuit to make each body shine in its own way. If you are not sure which size is right for you, refer to our size guides. For any additional questions contact us. We will ask your typical size and how you like to wear your tops, shorts and pants so we can suggest the best size for you!
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for store credit. As a reminder, domestic return shipping is free!
Wayra limits excess stock and insures it's customers that 60% of our swimwear are made to order. If a customer selects a piece that needs to be made to order please know that delivery time is approx. 2- 4 weeks. We will personally reach out to you and communicate its progress.
Wayra Swimsuits are delicate for their embroidery and decorative stones. Please wear any piece nicely taking care of each detail.